We recently received a wonderful letter from a new owner at the Grand Lodge on Peak 7 and we believe it highlights how important service is to the entire guest experience including the sales process. The sales process is an important part of the Breckenridge Grand Vacations Esperience and we constantly strive to make it pleasing, informative and friendly as we do every aspect of our business. Read on…
Dear Mike and Rob,
My wife and I recently visited Breckenridge on the Grand Lodge tour package after signing up at the Denver Home Show through Orla who was both knowledgeable and helpful. We had plans to ski Breckenridge in the upcoming weeks, and the lodging deal was too good to pass up. The tour and sales presentation was not a deterrent to us as I have been looking into properties at Breckenridge, and was curious to take an inside look at the impressive Grand Lodge at Peak 7.
We received, in advance, an informative e-mail and phone call to confirm our stay, and were offered the opportunity to change dates, and a few lodging upgrade options. Our tour was scheduled for the second afternoon at 1:00p. I called to see if we could move to a slightly later time to better fit our schedule and were happily and politely accommodated.
We arrived at your 100 South Main office interested, open-minded, but still knowing that this was a sales presentation, and unsure how pleasant the visit would be. I could see, and overheard from others present, some of the usual nervousness over the possibility of high pressure sales and the like. I was not overly concerned as I had read a number of reviews relating a positive experience and no feelings of being pressured.
After filling out a survey, we were greeted by our sales representative, Mike. He was cordial from the start, and early in the presentation dispensed with the issue of any pressured sales. He asked only an open mind and willingness to be attentive to his presentation. In the end, he explained, it would be of interest to us or not, and either was OK.
At the office, Mike reviewed the program and was most patient in answering our questions. I was not aware that the property was on a flex-time system, and so I’m afraid my questions were plentiful and often naïve. We then reviewed the map and model of the buildings. As I mentioned, I have been looking at properties in Breckenridge, and pros and cons of owning a second property were weighing on my mind. I’m a handyman of sorts, and knew that buying would come with the burden of my addiction to fixing/rehabbing things whether they need it or not. The flex time perked my interest as a way to avoid this, and my wife and I were intrigued by the many options and flexibility. We typically take a few multi-day ski trips each year, and one or two continental or international trips.
Now the most important part of my message, so I hope you’re still awake. Next, Mike talked a bit about the company, and about you as the owners. He was impassioned on both counts. He spoke of your grass roots beginnings, working all aspects of the business with yourselves and few employees, your growth and success, and to cycle back, not forgetting or losing the sense of the earlier points in this sentence. He was genuine in his high regard for the company and your involvement in the community, in ARDA, and your numerous awards. This could easily have been the least interesting part of the presentation, but it was, in fact, the most moving. It would normally be a small factor in my evaluation, but in this case became a larger one.
Then, of course, the fun part as we toured the facility. I don’t suppose I need to preach to the choir on this one, but kudos to you for imagining and building a world class resort. Location, amenities, ambience, and views, all best of class. The room design and lock-off flexibility are outstanding. Most that I’ve seen don’t get it quite right. You did.
You might have guessed from the above that I bought. Probably the single most uniformed decision I’ve ever made. I have not ventured into any kind of time share, and so know little about it, and have nothing against which to compare. As we considered various options, Terri offered up a two-bedroom that seemed the best value and fit, and we closed. There are a number of things that, despite my lack of knowledge, drove the decision to buy. Enough that I won’t list them here, as this e-mail is far too long already.
I do apologize for the lengthy message, but I did want to convey that this was a positive experience from beginning to end (or make that from beginning to new beginning), and give credit to those who helped make it so.
The View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.
2012 at the Breckenridge Golf Club. This charity golf event helps children around the world to break the cycle of poverty and become self-sufficient, contributing members of society. Christel House learning centers -- located in India, Mexico, South Africa, and the United States -- provide education, nutrition, health care and character and life-skills development for children. This global event is “ONE DAY- ONE WORLD - ONE CAUSE” across several different time zones and over 1,500 expected golfers. In addition, a percentage of the money raised by the Breckenridge tournament will be donated to the Summit Foundation in order to continue improving the quality of life for residents and guests of Summit County and neighboring communities.

Looking for an early season activity to enjoy on your spring visit to Breckenridge? Summit County offers an extensive system of paved recreation paths that are all free of snow and offer easy and scenic rides. Many ski shops in town ore already in bike mode and rentals this time of year are easy to come by. The Bike shops all offer trailers for little ones so biking is a great family activity. Here are a few options for easy paved bike paths that are all free and open now so you can enjoy some early season biking in the fantastic spring weather we are getting now!
Here are the most recent updates for Grand Lodge owners form the April Owner Newsletter.
Here are property updates for Grand Timber from the April Homeowner’s Newsletter
Although there is still skiing in Summit County this weekend in Breckenridge and for awhile longer at Arapaho Basin it is clear that the season has turned here in Breckenridge and Summit County. The first hints of green are starting to show on the trees and in the grasses around Breckenridge and the temps have started to rise bringing the return of wildlife to the area. The snow has receded and there are plenty of great spring and summer activities to enjoy. The driving range is open at the Breckenridge Golf Course and the Frisco Peninsula Recreation Area is back in summer mode.
the places Breckenridge Grand Vacations employees recommend checking out!
Breckenridge Grand Vacations, parent company of Gold Point Resort, Grand Timber Lodge and the Grand Lodge on Peak 7 celebrates being crowned with five gold ARDYs and three silver ARDYs at the recent ARDA (American Resort Development Association) annual conference in Las Vegas. Two of the gold ARDYs are ARDA Circle of Excellence or ACE awards, the absolute top honors given in the industry.
sometimes be tricky due to weather and conditions both in the mountains and on the eastern and western slopes of Colorado. However, if you enjoy Breckenridge skiing, biking and golfing, then the fall and spring seasons in Colorado can be a great time of the year to take advantage of one or all of these activities – and you can even do them all on the same day!
Breckenridge Grand Vacations is always striving to get greener. As a company here are the updated stats on our company wide recycling program. These figures are based on average pick-ups per week by Waste Management and Timberline Disposal, as well as material we take directly to the Breckenridge Recycling Center.
An Article from the most recent Owner’s Newsletter
Easter is Next Sunday April 8th. If you are planning a visit to Breckenridge check out the Easter Sunday Brunch at Sevens Restaurant in the Grand Lodge on Peak 7.
missed!