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View from the Bottom

I’m sure you’ve heard it before, but I really want you to know that all of us at BGV stand behind our company motto:

Our Family Commitment: Always Grand Vacations

We created this statement nearly 20 years ago to help guide us to be the best we can be in serving our owners and guests. We want to make sure each vacation you have with us is as GRAND as possible, so your feedback is very important.

The post-stay surveys we receive from you are a great way to let us know how we can improve your vacation home experience. We pay attention to every comment and keep track of trends, requests and issues that you bring to our attention. The information you provide helps us be better at what we do.

In addition to the surveys, there is another way to notify us when something is less than expected. You can actually give your feedback to any staff member on property while you are there. That’s right. You don’t have to wait to speak to the General Manager. All our staff members are actively listening. We want to know if there is a problem with anything in your unit—or the resort— while you are with us, so we can fix it for your stay. We never want you to be inconvenienced by a small annoyance, such as a leaky faucet, loud fan, or other problem that our staff can repair, thus helping to improve the quality of your vacation.

We understand that some problems are bigger than a quick fix, but even for these, we want to find at least a short-term solution during your stay so you don’t ever feel like you’re having a substandard experience. Please talk to us when you need to. We can’t fix a problem that we don’t know about, so all of us welcome your feedback, requests and concerns.

Staying at your vacation home should always be a GRAND time for you, your family and guests – and we want to know whatever we can do to ensure that happens. We hope to see you again soon!

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

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Grand Colorado on Peak 8 Property Information

Letter from the General Manager

The first summer at the Grand Colorado on Peak 8 has passed and our staff is looking forward to the upcoming ski season!  We are very excited to have all the amenities open for the 2017-2018 ski season, and we hope all our owners are looking forward to returning home to see the exciting additions since last winter.

The Construction team has been very busy this summer and fall, getting everything open in Phase 1 and 2.  Recently, we have been able to open Theaters 1,2 and 3, with almost 150 movies downloaded onto our server for all to enjoy. The final movie theater will open with the first-floor Phase 3 units in late winter or early spring. We also have the full line-up of DIRECTV channels, with HBO, Showtime, Cinemax and NFL Sunday Ticket available in all theaters. As a reminder, you may have one advanced movie reservation with any overnight stay in a residence. Additional theater reservations can be made the day-of based on availability when on property (this also applies for Day Use reservations).

The operations staff will be busy this fall, performing deep cleans and minor maintenance repairs in all the resort common areas and residences. We perform these deep cleans and minor maintenance repairs two times each year during our lowest occupancy levels: once in the fall and once in the spring. Breckenridge Grand Vacations prides itself in proving quality lodging at all our resorts, and focusing on getting our resorts looking pristine has helped us accomplish this over the years. We hope you will notice how well our resorts are maintained during your next visit.

Thank you for reading and we look forward to welcoming you home soon!

Sincerely,

Jason Bretz
General Manager, The Grand Colorado on Peak 8

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Grand Lodge on Peak 7 Property Information

Letter from the General Manager

Snow has begun to fall in Breckenridge!

The snowcapped peaks have made for a beautiful backdrop as we transition into October. This time of year marks the start of shoulder season, where some of Breckenridge’s local shops and restaurants may vary their hours of operation. Those who stay open tend to offer tremendous discounts. Please visit the Concierge Desk to learn more about the Dining Passport program that highlights the best deals in town!

Please note that the Gondola has halted operation until the ski resort reopens in November. The shuttle service will continue to run during the standard hours of 7:00 a.m. – 10:45 p.m.

Grand News:

  • Congratulations to the following owners, who each won a $200 credit on their owner’s account!
    • Mark and Janet Knoll
    • Tony Gutierrez
    • Ron and Mary Scott
    • Norma Paschich and Robert Woods
  • Our award-winning Owner Relations team has launched a live chat feature on the owners webpage that offers another avenue of communication.
  • The Ski Locker Room carpet has been upgraded to withstand the heavy traffic that it will see through the winter.
  • Christine Bell has rejoined the Grand Lodge family as one our Front Desk Supervisors. She brings a positive energy to the Guest Services team and is happy to help answer any questions you may have.
  • Sooth Spa is offering discounted treatments during the month of October. Please call 970-547-8701 to inquire about these various promotions.

Breckenridge Grand Vacations is happy to announce that we are again co-hosing the Breckenridge Fall Fest on Saturday, October 14 at the Riverwalk Center. This year’s activities will include bouncy castles, trampolines, a petting zoo, costume parade, face painting, balloon art, pumpkin decorating, a live DJ, caramel apple decorating, and much more! There is no cost for this event, however a $5 suggested donation to the Family & Intercultural Resource Center (FIRC) is appreciated.

Joanni Linton
General Manager, The Grand Lodge on Peak 7

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Grand Timber Lodge Property Information

Letter from the General Manager

Greetings from beautiful Breckenridge, Colorado!

We have enjoyed a beautiful fall up here in the high country but are excited for the snow to start falling! Weather conditions permitted raft trips through Brown’s Canyon all the way until September 4, with the first snowfall coming on the 16th, just a few days later! As our summer activities and events begin to conclude with the cooler weather, winter is just around the corner.

The Breckenridge Craft Spirits Festival is taking place once again this year on October 20-22. The Grand Tasting will be held at the Riverwalk Center on October 21 at 4 p.m. Admission provides a complimentary tasting glass, delicious craft spirits tasting, craft cocktails, people’s choice voting, artisanal snacks and live music!

Please join us for a week full of fun, Halloween-themed activities the last week of October. Our Activities staff is currently putting together a list of fun activities that we will be hosting, and we look forward to seeing everyone’s costumes as we hand out candy at each designated location around property!

October marks the start of our biannual deep cleans and maintenance weeks. This work will be completed from September 29 – November 19. During this time, deep cleaning and other repair projects will be completed around the resort, as we look to maintain the property in superb condition. As part of this, we expect a few closures of our pools:

  • November 1 – Building 5 pool will be closed for the day
  • November 8 – Building 1 pool will be closed for the day

Here are a few other things happening around the resort:

Refresh Spa has introduced new services to their menu, including a sports massage and a nourishing scalp treatment. They offer weekly specials, so follow them on Facebook or stop by to enjoy one of their relaxing services during your next visit to Breckenridge.

Work is in progress to add a new amenity to the resort: a new library will be located in Building 2! The library will be a comfortable, quiet area to enjoy an assortment of books, complete some work, or just relax. Look forward to this amenity opening towards the end of the month!

As temperatures dropped below freezing, our landscaping irrigation system has been prepared for winter. This work has been completed earlier this year, as we hope to minimize any damage that the freezing temperatures can cause to the system.

Josh Stuhr
General Manager, Grand Timber Lodge

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Gold Point Property Information

Letter from the General Manager

Dear Gold Point Owners,

September was a beautiful month at Gold Point! You could see the colorful leaf changes occur on property and across the valley. The first snowfall of the year fell in September, and is always a reminder that winter will be here soon. Breckenridge Ski Resort is scheduled to open on November 10.

Throughout the next six weeks, our team will be focusing on preparation for the busy winter season. Rob Wilson and the Engineering team will focus on traditional preventative maintenance programs, as well as painting and staining the units and common areas. Lorraine Stagg and the Housekeeping team will focus on deep cleans.

The most noteworthy project occurring this fall is the installation of the new boiler systems in Buildings 7 and 8. The new systems will replace the current boilers and will provide more consistent heating in the units, as well as future energy savings.

Thank you for all that you do for Gold Point. We hope to see you on property soon!

Grand Regards,

Lindsay Reinwand
General Manager, Gold Point Resort