1098 Tax Form

Information regarding interest paid on mortgages during 2014 (IRS 1098 Form) will be mailed from Concord Servicing Corporation in mid-January of 2015.  It is very important that our owners open all mail from Concord Servicing Corporation so that they do not miss their very important information.  If you have any changes to your mailing address previous to January of 2015, please contact the Breckenridge Grand Vacations (BGV) Owner Support Department in order to provide the updated information so that that you will receive your 1098.  The BGV Owner Support Department’s knowledgeable representatives are in the office to assist you Monday through Saturday from 9am to 5pm MTN, and can be reached by dialing 877-453-4440 or by sending an email to customerservice@breckgv.com.

 If you have any changes to your mailing address after December of 2014:  Please contact the BGV Accounts Receivable Management Department (BGVARM) by dialing 888-783-8883 ext. 3048 or by sending an email to bgvarm@breckgv.com.  BGVARM hours of operation are Monday through Friday from 9am-5pm MTN.

Thank you very much for your ownership with Breckenridge Grand Vacations!

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Owners Only

2015 is the year of change at Breckenridge Grand Vacations: a new property, new features on Grand Central and now a brand-new owner blog! This blog is another tool to help all owners stay up-to-date with events, property updates and to communicate with us. We have created a more user-friendly layout, a calendar of events, and a quick link navigation system.

We want to know what tools, features and content you would like to see added to our owner blog. So take a look around and let us know what else you would like to see. Comment below or send an email to customerservice@breckenridgegrandvacations.com with your suggestions and a chance to win 25 Reward Dollars!

View from the Bottom

MikeThe View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

If you have been part of the BGV family for any length of time, you know that we are fond of surveys. We ask you to complete a survey after each stay at one of our resorts, as well as contacting you once a year on the anniversary of your vacation ownership purchase to ask for input on your ownership as a whole. Thank you to all of you who take the time to reflect on your experience and share your thoughts with us.

We do respect your time and know that you have lots of demands on it, so I want to assure you that we act on every bit of information we receive from these surveys. We constantly strive to provide the top-notch vacation experience that you expect, and while we may not reach perfection, that remains the goal.

What do we do with that survey data? You might be surprised to know that the survey scores are actually a very small part of what we look at. The scores you provide for each resort function, and particularly the rating you give regarding whether you would recommend our resorts to your friends or family, tell us whether we are on the right track, or whether changes are needed. In order to know what is going well, and what has disappointed you, we rely on the comments you supply to determine what needs to continue and what needs to change.

Every comment you add to the survey gets the attention of the executive team as well as resort and department managers. Each manager digs in to investigate the circumstances that gave rise to the comment, and appropriate feedback is given to department employees. An employee will reach out to every guest who has provided helpful critique. Each comment is also tracked in a computer program that allows the employee to enter the resolution of each situation identified. All that activity, is triggered by each and every comment you send us.

We are pleased and gratified that our scores are consistently the highest in the timeshare industry. In January, 72 percent of our owners and guests rated their most recent stay as a 9 or 10 out of a scale of 10, and another 20 percent rated us a 7 or 8, in terms of whether they would recommend us to others. That tells me that in general, we are on the right track, but that there is always room for improvement. You have my promise that we will continue to work to close that gap, however small it may be.

So keep those surveys, and especially your comments, coming. Never feel that your comments are being sent into a dark hole, never to be seen or cared about. We use them daily to fulfill our commitment to you: Always Grand Vacations. We count on you, so that you can count on us.

Mike Millisor
GreatVacations@BreckenridgeGrandVacations.com

Green Tip

Help keep pesticides out of the environment by choosing organic, natural fiber clothing whenever possible. Check out www.greenpages.org, a green business directory, to find sources for eco-friendly fashion!

BGV’s Own Mrs. Breckenridge

irisIt wasn’t the chance for recognition or the prizes that motivated Iris Bradford, BGV Owner Support Specialist, to enter the Mrs. Colorado America pageant as the Mrs. Breckenridge representative. As she enters her 30th year of life, Iris is simply using the competition to inspire her to get into the best shape she has ever been, and be the strongest person she has ever been.

The Mrs. America Pageant franchise, of which Mrs. Colorado is one stage, seeks to recognize the contributions of married women to family life. In addition to beauty and physical fitness judging, contestants are urged to voice their opinions on marriage, community and important issues of the day.

Iris is preparing for the competition with kickboxing and strength training at Altus Training Facility every morning, as well as following a rigorous nutrition program. One of the most enjoyable parts of this Colorado native’s pre-pageant activities is meeting with people around the community to share her excitement about the great state and town she lives in. And she isn’t hesitant to let everyone know that BGV holds a significant place in the gratitude she feels for her life here.

The only thing that could make this experience even better for Iris, she says, is to have her BGV friends join her husband and two daughters in the audience to cheer her on. Follow Iris on her quest for the crown, “like” Mrs. Breckenridge 2015 on Facebook.

Tickets are currently on sale for the final pageant presentation at the Ellie Caulkins Opera House in Denver on April 18. Visit www.mrscolorado.com for more information.

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Green Tip

It doesn’t matter what season we’re in, storms of any type can cause power outages. Most people are prepared to cope with them, and rely on the help of battery-powered devices such as flashlights, lanterns, radios, phone chargers and headlamps. One way to cut down on hazardous waste is by using rechargeable batteries instead of disposable ones. If you do use disposable batteries, purchase those with a low mercury content, which are both safer for the user and better for the environment.