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View from the Bottom

I’m sure you’ve heard it before, but I really want you to know that all of us at BGV stand behind our company motto:

Our Family Commitment: Always Grand Vacations

We created this statement nearly 20 years ago to help guide us to be the best we can be in serving our owners and guests. We want to make sure each vacation you have with us is as GRAND as possible, so your feedback is very important.

The post-stay surveys we receive from you are a great way to let us know how we can improve your vacation home experience. We pay attention to every comment and keep track of trends, requests and issues that you bring to our attention. The information you provide helps us be better at what we do.

In addition to the surveys, there is another way to notify us when something is less than expected. You can actually give your feedback to any staff member on property while you are there. That’s right. You don’t have to wait to speak to the General Manager. All our staff members are actively listening. We want to know if there is a problem with anything in your unit—or the resort— while you are with us, so we can fix it for your stay. We never want you to be inconvenienced by a small annoyance, such as a leaky faucet, loud fan, or other problem that our staff can repair, thus helping to improve the quality of your vacation.

We understand that some problems are bigger than a quick fix, but even for these, we want to find at least a short-term solution during your stay so you don’t ever feel like you’re having a substandard experience. Please talk to us when you need to. We can’t fix a problem that we don’t know about, so all of us welcome your feedback, requests and concerns.

Staying at your vacation home should always be a GRAND time for you, your family and guests – and we want to know whatever we can do to ensure that happens. We hope to see you again soon!

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

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Interval International: Charity Weeks

Do you have one or more weeks on your Interval International account that you won’t be able to use? Sometimes, our lives get busy and it becomes difficult to take multiple vacations every year. But, did you know that you can donate your week to a charitable organization?

Breckenridge Grand Vacations partners with several different charities that are constantly looking for donations in hopes of making grand vacations for those in need!

Donating to a charity is a fantastic way to put expiring Interval vacation weeks to good use. All you need to do is contact our Interval International Support Department and let us know that you’d like to donate your week(s). Breckenridge Grand Vacations has generously offered to cover all exchange fees for charity weeks, so there are no out-of-pocket costs to you (unless your week is set to expire within 60 days). Some of the many charities we work with include:

  • American Cancer Society
  • Make a Wish Foundation
  • Pikes Peak Habitat for Humanity
  • The Lauren Project
  • Wounded Warrior Foundation

To get more information on donating your week, you may either give us a call or send us an email at bgvcharityproject@breckgv.com. Our office is open Monday – Saturday from 9 a.m. to 5 p.m. Mountain Time at 877-453-4440.

View from the Bottom

The View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

The BGV family knows just how important it is to relax and have fun while on vacation, because like you, we think those are two of the big reasons for going away. Right? That’s exactly why we put so much thought and planning into the amenities we bring to you at the Grand Colorado on Peak 8.

When the first phase of Building 1 opened last December, these amenities also opened:

  • An indoor/outdoor aquatics area that includes:
    • Two swimming pools
    • Children’s pool
    • Waterslide
    • Four outdoor hot tubs
    • One indoor hot tub
  • Robbie’s Tavern at the Bergenhof (aptly named after the beloved Rob Millisor)

If you haven’t yet been to Robbie’s with its indoor and outdoor seating (including a front-row view of the action on the slopes), the atmosphere is uplifting and the food is delicious—just how Rob would have wanted it.

With much anticipation throughout the springtime and an all-hands-on-deck approach, this summer we opened the centerpiece of GC8—the Grand Lobby and its adjacent amenities:

  • The Lobby Bar, with a plethora of seating, big screen TVs, and CEO Mike Dudick mixing your drinks at happy hour every Monday from 4-6 p.m.!
  • Fitness Center, with state-of-the-art cardio and resistance machines, free weights and a view of the mountains across the valley.
  • Infinity Spa, with a full menu of massages and body treatments, a nail salon and a spacious grotto for getting into your true relaxation zone.
  • Family Fun Center to entertain you and your kids for hours!
  • Private movie theaters (for more hours of entertainment).
  • Peak Eight Market, for your sundry needs.
  • Additional Day Use parking.
  • A spacious outdoor grilling area (opening by winter).

And there are still more amenities to come! Those of you who have already been to the Grand Colorado on Peak 8 likely saw the preparation work for the foundation of Building 3 (slated to open in the fall of 2020). When completed, Building 3 will have an outdoor ice rink, coffee shop, more pools and hot tubs, another movie theater, more day use parking, and a rooftop seating area and observation deck for taking in all the beauty of the Rocky Mountain landscape.

In addition, Building 3 will include a Vail Resorts Ski School (for children and adults), ticket office, and a 5,000 square foot rental and retail shop. The convenient location of these will be outstanding for our owners!

Along with the rest of the BGV family, I look forward to seeing you in Breckenridge, enjoying everything that your vacation home offers. And, regardless of where you are an owner, be sure to stop by the GC8 Lobby Bar for Monday’s happy hour so we can raise a toast with you!

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View from the Bottom

New Artwork at the Grand Colorado on Peak 8! Those of you who have been owners with us for a long time know that with each resort we’ve built, we have increased the range of amenities and services to accommodate your needs. We strive to make our resorts the best they can possibly be, to […]

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9th Annual BGV “Adopt-A-Trail” Projects!

We invite you to join Breckenridge Grand Vacations staff members for our 9th Annual Trail Maintenance Project.  Working with Friends of the Dillon Ranger District, each year BGV “adopts” a section of a local trail in need of repair and maintenance. We also encourage our staff to participate in philanthropic efforts like this by offering 24 […]