View from the Bottom

The View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

When the news of my brother Rob’s death came a year and a half ago, it was nearly impossible to imagine anything positive coming from the premature loss of someone who had made service to others the center of his life. It didn’t take long, though, for us to see how his legacy could inspire those he loved to make a difference in the world.

For BGV, the first step in that direction was to establish an annual event to raise funds to support heart health, and help others avoid the heart disease that silently waits for so many. The inaugural Rob Millisor Heart Health Walk in June of last year was a greater success than we imagined when we began planning. More than 1,000 BGV employees, owners, vendor companies and professional associates, plus scores of Breckenridge residents participated to help us raise more than $200,000 in just a few hours. What can’t be quantified was the palpable spirit of celebration and generosity, the joy in giving that Rob knew so well.

Plans for the 2017 Rob Millisor Heart Health Walk are well underway. I hope you will mark June 10 on your calendar with a big star, and save that date to join us at Carter Park in Breckenridge for your choice of a one-mile walk through town, a 5K trail walk or a 10K running race. There will be healthy snacks and lunch, booths with information and resources for heart health, musical entertainment and activities for kids, and tokens like t-shirts and water bottles for everyone to commemorate the day – all for a small registration fee. Many families joined us last year, and those I spoke with all agreed that it was a great opportunity to have fun with the kids while instilling the value of giving to a cause greater than oneself.

We have been doing much more than planning. We have also been busy identifying and funding heart health programs with the funds raised at last year’s walk. These include a grant to an after-school program that aims to change behaviors and improve nutrition for elementary-aged children, support of diabetes cooking classes, and sponsorship of heart health screening programs coordinated by a local hospital. We are currently exploring programs in cooperation with the American Heart Association, and will continue to seek out initiatives that serve residents of Summit County and beyond. Please join us to celebrate Rob’s legacy by helping to ensure the health and longevity of friends and family.

View from the Bottom

MikeThe View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

And we’re open! I’m happy to announce that the first phase of the Grand Colorado on Peak 8 has been receiving guests for several weeks, and we’re so pleased to be welcoming both new owners and longtime members of the BGV family to our newest resort.

With each of our resort properties, we have created a slightly different tone and feeling, and if you haven’t yet had a chance to visit the Grand Colorado on Peak 8, I think you’ll find that it is the case with this new property as well. We have created there what we call a “mountain modern” feel, with sleek lines and luxurious appointments. While a few of the amenities will be opening along with the second phase of the Grand Colorado on Peak 8 residences, the entire aquatics area is now open, with four swimming pools – two for families and two for adults – as well as five spa/hot tubs, one of which is for adults only. There is no better location in Breckenridge, slopeside at the base of the Colorado SuperChair and the Rocky Mountain SuperChair. Once guests leave the ski locker rooms, it is just steps to the lift line. The deck seating around the lodge has plenty of nooks for guests to settle into for picnics or just plain lounging, and it boasts arguably the best views in Breckenridge, looking out to Baldy Mountain and the Continental Divide.

Wherever you own with us, be sure to stop by and treat yourself to a meal at the Grand Colorado’s restaurant, Robbie’s Tavern, named after my brother and former partner who passed away a year and a half ago. The chef at Robbie’s Tavern has created a menu that uses spices and sauces to take mountain comfort food to a new level. We’d love to have you sample the offerings and tell us what you think.

As excited as my employees and I are about this new resort, I want to say once again that every property in our family of resorts will continue to be important to us, and we are committed to making every BGV vacation experience the best you’ve ever had. That said, if you would like to explore ownership at the Grand Colorado on Peak 8, call us at 877-453-4440 to set up a tour. We’d love to show you around.

Mike Millisor

Owners Only

It’s only February and we are already in the running for a record-breaking winter. With powder days, bluebird days, amazing groomed runs, tree runs, bowls, double blacks, blues and greens, there is a perfect run for everyone!

Interval International Rate Change

Effective February 15, 2017 Interval International will be raising the price of exchange fees to $189 from the original price of $179. Although you may be taken aback by this increase in rate, for a full week reservation the price will now total $27 per night (substantially less than Bonus Time). In the past, exchanges booked through the Miami office would be at the rate of $189. To reduce confusion and increase consistency, Interval International will now price the exchange fees equally. The fees associated with Cruises and Short Stays will remain the same until further notice.

As always, our in-house Interval International Support Department is more than willing to help navigate the website, explore options, and book your exchange. To secure your reservation prior to this rate increase, contact us at 877-453-4440, Monday to Saturday, 9 a.m. to 5 p.m. Mountain Time.

View from the Bottom

MikeThe View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

It is common knowledge that happy employees do better work. An environment in which employees can thrive is, of course, of value in itself, but the benefits to an organization of a stable and enthusiastic work force extend far beyond the individuals involved, to providing service to the company’s customers. Taking care of our employees is, therefore, a part of our pledge to you as owners as well.

From the earliest days of our company, we have striven to be the “employer of choice” in Summit County. And we have received numerous honors along the way to indicate that we are accomplishing just that, both locally and nationally. The Breckenridge Resort Chamber named us “Employer of Choice,” and the American Resort Development Association, the professional organization of the vacation ownership industry, presented BGV with the ARDA Circle of Excellence Employer Award. For the past three years, BGV has been named to the list of the 100 Top Workplaces in Colorado by the Denver Post, and our internal employee satisfaction surveys consistently indicate that the vast majority of our team enjoys and feels rewarded by what they do. But we also know that employee engagement and satisfaction is not something that can be taken for granted, but must receive our constant attention and our ongoing efforts if we are to sustain it at the highest levels. It’s something we owe not only to our employees, but to you.

To help ensure that our employees can continue to grow and find professional fulfillment in their jobs, in recent months BGV has instituted a new program to develop the talent they bring to us. ASPIRE is the BGV Self-Study Leadership Development Program. The program is open to all BGV employees, and aims to foster their personal and professional growth, regardless of their career path at BGV or elsewhere. A reading list, films that include leadership lessons, self-study courses, written essays, email groups, and other educational activities will not only provide the student with tools for learning, but will hopefully instill in each student a desire to continue to grow and the knowledge of how to construct one’s own ongoing education.

I was eager to share the bones of this program with you as one more demonstration of our commitment to take the very best care of your investment with us for a lifetime of Grand vacations. We talk a lot about “being family,” both in terms of our employee family and our larger family of employees and owners. Family is about much more than hanging out together and going about our daily routines. To me, family is about nurturing the very best in individuals so that they can live out their fullest potential. And as they live out that potential, they will, in turn, be able to take care of everyone else in the family—which includes you!

Owners Only