View from the Bottom

MikeThe View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

It is common knowledge that happy employees do better work. An environment in which employees can thrive is, of course, of value in itself, but the benefits to an organization of a stable and enthusiastic work force extend far beyond the individuals involved, to providing service to the company’s customers. Taking care of our employees is, therefore, a part of our pledge to you as owners as well.

From the earliest days of our company, we have striven to be the “employer of choice” in Summit County. And we have received numerous honors along the way to indicate that we are accomplishing just that, both locally and nationally. The Breckenridge Resort Chamber named us “Employer of Choice,” and the American Resort Development Association, the professional organization of the vacation ownership industry, presented BGV with the ARDA Circle of Excellence Employer Award. For the past three years, BGV has been named to the list of the 100 Top Workplaces in Colorado by the Denver Post, and our internal employee satisfaction surveys consistently indicate that the vast majority of our team enjoys and feels rewarded by what they do. But we also know that employee engagement and satisfaction is not something that can be taken for granted, but must receive our constant attention and our ongoing efforts if we are to sustain it at the highest levels. It’s something we owe not only to our employees, but to you.

To help ensure that our employees can continue to grow and find professional fulfillment in their jobs, in recent months BGV has instituted a new program to develop the talent they bring to us. ASPIRE is the BGV Self-Study Leadership Development Program. The program is open to all BGV employees, and aims to foster their personal and professional growth, regardless of their career path at BGV or elsewhere. A reading list, films that include leadership lessons, self-study courses, written essays, email groups, and other educational activities will not only provide the student with tools for learning, but will hopefully instill in each student a desire to continue to grow and the knowledge of how to construct one’s own ongoing education.

I was eager to share the bones of this program with you as one more demonstration of our commitment to take the very best care of your investment with us for a lifetime of Grand vacations. We talk a lot about “being family,” both in terms of our employee family and our larger family of employees and owners. Family is about much more than hanging out together and going about our daily routines. To me, family is about nurturing the very best in individuals so that they can live out their fullest potential. And as they live out that potential, they will, in turn, be able to take care of everyone else in the family—which includes you!

Owners Only

Time seems to be something that there is never enough of. It goes too quickly, it goes too slowly, and you can’t get it back. We are always working on how to maximize our time, manage it, or pass it.

‘Tis the Season of Giving Giveaway

On the hunt for the perfect holiday gift? Why not give the gift of vacation! In the spirit of the holiday season, we are giving away a free week of lodging, and we need you to nominate a deserving friend or family member to receive this gift!

View From the Bottom

MikeThe View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

The round of winter holidays will soon be here, and I’m sure that your calendar, like mine, is filling up with parties and family gatherings. Chances are that some of them will feel obligatory, and some you will genuinely look forward to. It’s only natural that we’ll all breathe a sigh of relief when January 2 rolls around and life settles back to its more accustomed pace.

This year though, the second holiday season since my brother Rob’s passing, I am more keenly aware than most years of the great privilege of getting to spend it with those I care about, as well as those from the edges of my circle, whom I may encounter only briefly throughout the season’s festivities. Because the truth of the matter is that I have a new sense of how fragile life is and how valuable each person who makes up the fabric of our lives is.

Family has been at the center of our company from the very beginning, from the days when Rob and I did everything—from cleaning rooms to shoveling sidewalks to checking in guests and taking them on property tours. In those early days, Rob and I were privileged to be able to know many of our owners personally. As the company has grown—beyond our wildest dreams—that kind of familiarity is no longer possible with the majority of our owners, but we will always value the occasional encounters we are able to have with some of you.

What we have been able to do is to bring individuals into our employee family who share that value for family in its broadest and best sense. We do our best to invite people to join our team who understand how central the experience of extended family is to what we offer our owners and guests and who will welcome the opportunity to get to know many of you personally.

It is my hope that you have been able to enjoy that sense of family during your visits with us, and if you are among the lucky people who will spending all or part of your holidays with us, I invite you to reach out to our employees as family since many of them will be away from their own families over the holidays.

When my business partner Mike and I talk about BGV employees and owners as a family, we mean it as much more than a concept. It is the reality we strive to live and the culture we work to maintain. As we celebrate the upcoming holidays with our families, we will be wishing to you and your family a season of making lasting memories together, wherever you gather.

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

View from the Bottom

MikeThe View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

If you have made a trip to Breckenridge this summer, you have no doubt noticed the construction work that is being done on Colorado Highway 9 between Frisco and Breckenridge. While it may be an inconvenience now, with lanes occasionally shut down for work, it will pay off in the long run as the improvements will greatly improve traffic flow by widening a 1.3-mile section to four lanes, as well as making that section of your drive safer.

The work is scheduled to run through November 2016, then shut down for the winter and pick up again in May 2017 and run through December. The good news is that the project is running ahead of schedule. But in the meantime, a bit of planning can make your drive smoother.

Whether it’s winter visitor traffic or summer road work, we all know that that section of Highway 9 sees very heavy traffic at peak travel times, particularly on the weekends. So why not schedule your travel outside those times and get some extra hours in Breckenridge while you’re at it?

On the way up, consider traveling on Thursday evening and enjoying an additional night away. Instead of heading back on Sunday afternoon like so many others, soak in the hot tub and go out for dinner. Then head out a little later when the traffic has thinned out. Or stay overnight Sunday night and drive back on Monday. It isn’t unusual to have last-minute cancellations that can extend your stay, allowing you to head back early in the morning after a good night’s rest. Just check at the Front Desk of the resort and the staff will be happy to check for you. But as the best option is always to plan ahead, do take advantage of www.bgvgrandcentral.com to check on the availability of Bonus Time or Day Use Parking if you want to extend your visit by a night or even just a few extra hours.

Another option, if you would like to avoid I-70 and don’t mind driving a few extra miles, is to consider an alternate route back to Denver. Taking Colorado Highway 9 over Hoosier Pass into Fairplay and then north on U.S. Highway 285 will add about 25 miles to the drive but may save you time in the long run. And it is a very pretty drive.

So relax and enjoy the journey. You’ll have a great time once you get here, and with a bit of planning you can make even the drive more pleasant. See you soon!

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

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Owners Only

With ski season right around the corner, it’s time to dust off your winter gear, get the skis tuned, and prepare to make some wonderful Breckenridge memories. With the tree lighting, Dew Tour, Ullr Fest, Mardi Gras and Spring Fever, the town is always bustling with people. From snowmobiling to cross-country skiing, there is a little […]