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VIEW FROM THE BOTTOM

The View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

Happy new year!

I hope you and your family had a great holiday season. My family and I enjoyed the balmy weather of Hawaii, while the town of Breckenridge was gifted with a good dose of snow on Christmas Day – 15 inches, to be exact! I hope those of you who were here for your week got to enjoy some great outdoor fun on the mountain and around town.

In addition to connecting and celebrating with family and friends, one of my favorite things about the holidays is the plethora of opportunities to help others. This is something that I, along with most of the BGV staff, proudly participate in. My late brother Rob was a true believer in philanthropy. He used to say, “to whom much is given, much is expected.” Rob inspired all of us at BGV to give back to the communities in which we live and support important causes that enhance our quality of life.

To that end, you will notice something new in your HOA dues invoice this month. You will have the opportunity to voluntarily donate $3.00 per year, not only to the American Resort Development Association’s Resort Owners’ Coalition (ARDA-ROC), but also to The Summit Foundation. I’ll tell you why these two non-profit organizations are so important to the BGV Family.

The Summit Foundation is our leading local philanthropic organization. It is a pillar of our community and provides resources to help working families; resolves important community issues – including education, health, and housing; and helps to preserve the quality of life in Breckenridge and surrounding mountain communities. Those of you who have been here for Labor Day weekend are probably familiar with the Great Rubber Duck Race held in town. If you didn’t already know it, this fun-filled event is one of The Summit Foundation’s biggest fundraisers. You can learn more about this organization’s work and exemplary reputation at www.Summit Foundation.org.

ARDA-ROC advocates on behalf of the fractional ownership industry to protect the rights of our owners. These include, but aren’t limited to, defending against potentially burdensome fractional ownership tax legislation – especially as more states face budgetary shortfalls; holding companies accountable for any deceptive business practices; supporting non-judicial foreclosure legislation, which saves time and money for owners and HOAs; and ensuring that your personal information isn’t shared with third party companies. In other words, they work to support and protect your ownership on numerous fronts. You can learn more about ARDA-ROC at www.ardaroc.org.

Although we’re always reminded about the importance of giving around the holidays, I find it gratifying to know my donations are helpful to others throughout the year. So, if you are able, thanks for supporting one or both organizations that are near and dear to the BGV heart.

In the meantime, I wish you and your family a very happy, healthy, and prosperous 2018!

Warm regards,

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

View from the Bottom

At the end of each year, we traditionally begin to look back at all that has transpired in the past twelve months. And this year was a special one, as the opening of Grand Colorado on Peak 8 will always be one of our highlights for many years to come. We hope it will become […]

View from the Bottom

With thoughts of the imminent weather changes and the snow coming, the autumn season marks a time of the year that gets us all thinking about what lies ahead. It is also a time when we begin to plan to gather with family and friends as we shift into the holiday seasons. It is at this time we also like to remind you of what our commitment to you (our owners and guests) is really all about.

It is all about BRINGING FAMILIES TOGETHER!

This idea of bringing people together is at the root of what we do. Regardless of where you are in the family at BGV, our resorts offer a place—a home—for people to come together and celebrate some of the real hallmarks of life, which include the opportunity to share experiences with the people you enjoy the most: your friends and family.

The fast-paced lifestyle that draws us apart every day—moving here and there—is easily rekindled by the quality time people share on a vacation. We feel that staying at your vacation home is the GRANDEST way for you to push “pause” and dive deeper into the time spent with your loved ones. We strive to help make this a priority for you as we know how important this time is to each and every one of you.

This autumn, we share our sincerest and heartfelt gratitude and best wishes for each of you and our growing BGV family. Please continue to share with us your family stories and experiences, as it means the world to us to know we have brought more people together!

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

2018 HOA Billing

Hello BGV Owners,

We are providing a friendly reminder to inform you of the upcoming annual HOA billing.

  • 2018 HOA dues statements will be mailed the first week of January, with a due date of March 1, 2018.
  • Payments can be mailed to the address provided on your statement, paid online or paid over the phone by calling 888-783-8883 ext. 3048.
  • Approved payment plans can be set up online at bgv.myaccountinfo.com or by calling BGV Accounts Receivable Management to request an authorization form.
  • Please be advised, you will need to register your 12-digit HOA account number for online access at bgv.myaccountinfo.com.
  • Check payments should be mailed to the HOA payment processor Concord Servicing:

(Resort Name) Owners Association
PO Box 29352
Phoenix, AZ 85038

  • Please contact your bank to ensure they have the correct address on file if you use Bill Pay. Mailing payments directly to BGV can create extra costs for the HOA and delay payment processing, which could add late fees to your account.
  • In order to apply reward dollars, owners will need to make the request online or by calling BGV Accounts Receivable Management at 888-783-8883 ext. 3048.
  • Breckenridge Grand Vacations Accounts Receivable Management is available Monday through Friday from 9 a.m. to 4:45 p.m. MT.
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View from the Bottom

I’m sure you’ve heard it before, but I really want you to know that all of us at BGV stand behind our company motto:

Our Family Commitment: Always Grand Vacations

We created this statement nearly 20 years ago to help guide us to be the best we can be in serving our owners and guests. We want to make sure each vacation you have with us is as GRAND as possible, so your feedback is very important.

The post-stay surveys we receive from you are a great way to let us know how we can improve your vacation home experience. We pay attention to every comment and keep track of trends, requests and issues that you bring to our attention. The information you provide helps us be better at what we do.

In addition to the surveys, there is another way to notify us when something is less than expected. You can actually give your feedback to any staff member on property while you are there. That’s right. You don’t have to wait to speak to the General Manager. All our staff members are actively listening. We want to know if there is a problem with anything in your unit—or the resort— while you are with us, so we can fix it for your stay. We never want you to be inconvenienced by a small annoyance, such as a leaky faucet, loud fan, or other problem that our staff can repair, thus helping to improve the quality of your vacation.

We understand that some problems are bigger than a quick fix, but even for these, we want to find at least a short-term solution during your stay so you don’t ever feel like you’re having a substandard experience. Please talk to us when you need to. We can’t fix a problem that we don’t know about, so all of us welcome your feedback, requests and concerns.

Staying at your vacation home should always be a GRAND time for you, your family and guests – and we want to know whatever we can do to ensure that happens. We hope to see you again soon!

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com