View from the Bottom

The View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

This is the time of year that I get to brag. A few weeks ago, about 50 Breckenridge Grand Vacations employees traveled to New Orleans for the annual convention of the American Resort Development Association (ARDA), the international professional organization of the timeshare industry. This convention brings together timeshare professionals from around the country and the world to learn, to share ideas and to support each other in our shared goal of providing the best in vacation experiences.

On the final evening of the convention, ARDA holds an Awards Gala to honor winners in categories across the spectrum of roles required to run topnotch resorts. I am proud to report that this year, of the 22 employees and projects BGV nominated for awards, 20 were named as finalists and eight took home the ARDY Gold!

The competition for these awards is intense, and only individuals at the very top of their game will take home the highest honors. These employees have worked hard to learn their crafts and to apply them daily with the highest standards of performance. So even though you may not recognize these names, I would like to take this opportunity to publicly recognize the following individuals for their excellence.

Mike Hurwitch Information Technology

Rob Catalano Information Technology

Matt Dimler Information Technology

Jeff Lewis  Information Technology

Amy Hoffmann Accounting

Mindy McGowan Contracts Administration

Greg Jordan Owner/Customer Relations

Karen Hackett Marketing

Peter O’Neill Sales

Glenn Brady Sales

David McEnery Sales

If you’ve had the pleasure of interacting with any of these employees, I have no doubt you’d agree that they deserve these honors. But even if you haven’t, it is my hope that this recognition will make you more confident than ever that your vacation ownership is in good hands with BGV!

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

View from the Bottom

The View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts

Most of us spend a lot of time, energy and money making our home a place where we can completely relax, a retreat from the “slings and arrows” and hectic pace of daily life. We look forward to vacations, I think, for the same reason. We want to get away to a place that allows us to rest and recreate – to “re-create” ourselves, in the best sense of that word. But as many of us have experienced, even the most careful planning does not guarantee a smooth and comfortable vacation. Trying to find one’s way around unfamiliar settings, adjusting to local customs, even choosing a good restaurant for a special dinner celebration can introduce stress into an experience anticipated with visions worthy of a travel poster.

Perhaps that is why an ARDA survey found that the highest ranked reason timeshare owners cited for satisfaction with their vacation ownership was “My timeshare offers a vacation home away from home.”  That makes so much sense to me. Especially for owners who vacation regularly at their home resort, they know their way around, the accommodations have a familiar feel, and they recognize many staff members from previous vacations. And even for those who use the exchange option to vacation in a different location, they can count on the oversight of the exchange organization – such as Interval International – to ensure that the standards of the new destination will compare with the comforts they count on at their home resort. And they have access to competent and concerned staff members to help them plan favorite activities and special occasions before they ever leave home.

We consider you part of our family, and we want to do everything we can to ensure that each time you stay with us you leave feeling that it was the best vacation you ever had. But even before that, we want you to arrive and settle into your condo with the same ease and comfort that you feel when coming home after a day at work, with a slippers-at-the-door-fire-in-the-fireplace kind of anticipation.

So, as you plan your next vacation with us, call ahead and let us know what it takes to make you feel like you are at home, and we’ll do our best to create that experience. Whichever of our resorts you originally chose to invest in, there was something about it that invited you in, that allowed you to imagine yourself relaxing and renewing during your time away from your regular routines. I hope that as you imagine your next visit, you will already start to let go of stress. We’re here to make that feeling a reality.

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

Owners Only

On April 23, the Breckenridge Ski Resort will close for the season. Throughout the winter there have been powder days, bluebird days and lots of memories made. We want to know about your favorite 2016-17 ski season memory. Share your favorite memory and pictures below for a chance to win 25 Reward Dollars!

View from the Bottom

The View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

When the news of my brother Rob’s death came a year and a half ago, it was nearly impossible to imagine anything positive coming from the premature loss of someone who had made service to others the center of his life. It didn’t take long, though, for us to see how his legacy could inspire those he loved to make a difference in the world.

For BGV, the first step in that direction was to establish an annual event to raise funds to support heart health, and help others avoid the heart disease that silently waits for so many. The inaugural Rob Millisor Heart Health Walk in June of last year was a greater success than we imagined when we began planning. More than 1,000 BGV employees, owners, vendor companies and professional associates, plus scores of Breckenridge residents participated to help us raise more than $200,000 in just a few hours. What can’t be quantified was the palpable spirit of celebration and generosity, the joy in giving that Rob knew so well.

Plans for the 2017 Rob Millisor Heart Health Walk are well underway. I hope you will mark June 10 on your calendar with a big star, and save that date to join us at Carter Park in Breckenridge for your choice of a one-mile walk through town, a 5K trail walk or a 10K running race. There will be healthy snacks and lunch, booths with information and resources for heart health, musical entertainment and activities for kids, and tokens like t-shirts and water bottles for everyone to commemorate the day – all for a small registration fee. Many families joined us last year, and those I spoke with all agreed that it was a great opportunity to have fun with the kids while instilling the value of giving to a cause greater than oneself.

We have been doing much more than planning. We have also been busy identifying and funding heart health programs with the funds raised at last year’s walk. These include a grant to an after-school program that aims to change behaviors and improve nutrition for elementary-aged children, support of diabetes cooking classes, and sponsorship of heart health screening programs coordinated by a local hospital. We are currently exploring programs in cooperation with the American Heart Association, and will continue to seek out initiatives that serve residents of Summit County and beyond. Please join us to celebrate Rob’s legacy by helping to ensure the health and longevity of friends and family.

View from the Bottom

MikeThe View from the Bottom is Mike Millisor’s monthly letter to all of the stakeholders of the Breckenridge Grand Vacations family of resorts.

And we’re open! I’m happy to announce that the first phase of the Grand Colorado on Peak 8 has been receiving guests for several weeks, and we’re so pleased to be welcoming both new owners and longtime members of the BGV family to our newest resort.

With each of our resort properties, we have created a slightly different tone and feeling, and if you haven’t yet had a chance to visit the Grand Colorado on Peak 8, I think you’ll find that it is the case with this new property as well. We have created there what we call a “mountain modern” feel, with sleek lines and luxurious appointments. While a few of the amenities will be opening along with the second phase of the Grand Colorado on Peak 8 residences, the entire aquatics area is now open, with four swimming pools – two for families and two for adults – as well as five spa/hot tubs, one of which is for adults only. There is no better location in Breckenridge, slopeside at the base of the Colorado SuperChair and the Rocky Mountain SuperChair. Once guests leave the ski locker rooms, it is just steps to the lift line. The deck seating around the lodge has plenty of nooks for guests to settle into for picnics or just plain lounging, and it boasts arguably the best views in Breckenridge, looking out to Baldy Mountain and the Continental Divide.

Wherever you own with us, be sure to stop by and treat yourself to a meal at the Grand Colorado’s restaurant, Robbie’s Tavern, named after my brother and former partner who passed away a year and a half ago. The chef at Robbie’s Tavern has created a menu that uses spices and sauces to take mountain comfort food to a new level. We’d love to have you sample the offerings and tell us what you think.

As excited as my employees and I are about this new resort, I want to say once again that every property in our family of resorts will continue to be important to us, and we are committed to making every BGV vacation experience the best you’ve ever had. That said, if you would like to explore ownership at the Grand Colorado on Peak 8, call us at 877-453-4440 to set up a tour. We’d love to show you around.

Mike Millisor
GrandVacations@BreckenridgeGrandVacations.com

Owners Only

It’s only February and we are already in the running for a record-breaking winter. With powder days, bluebird days, amazing groomed runs, tree runs, bowls, double blacks, blues and greens, there is a perfect run for everyone!