Letter from the General Manager
The entire staff at the Grand Lodge on Peak 7 hopes everyone had a great holiday season and would like to wish everyone health and happiness in 2015! Breckenridge Ski Resort and the Grand Lodge on Peak 7 have had our busiest holiday season to date. We hope if you visited us during this time you had a GRAND experience. The staff worked tirelessly during this time period to provide our owners and guests with the service they know and expect from us. We are always looking for feedback and suggestions on how we can improve, so please share any comments you have with us. Our management team would also like to ask that you share stories of exceptional customer service if you’ve experienced it during a recent visit. BGV prides itself on recognizing employees that go above and beyond their typical job descriptions, so we appreciate hearing these stories and thank you in advance for your help with this.
As I’ve mentioned in the past, we are always looking for ways to improve the vacation experience; whether it’s adding a water cooler to the pool area, or something as simple as labeling the garages so people are able to locate their cars easier. Recently, we have also been focusing on providing a better experience for owners here on Day Use. We have made 10 ski lockers available for owners up on Day Use, these can be reserved at the Concierge Desk on a first come, first served basis. All of the recent property updates provided below were specific requests from our owners. Ski conditions are great, so book your next Day Use trip soon if you do not have an upcoming stay. We are looking forward to your next visit to the Grand Lodge on Peak 7!
Below are a few property updates to look for during your next visit:
- Retro-fit bell carts with pneumatic wheels have replaced the older squeaky models. These have air in the tires to cut down on the amount of noise created when going across the stone tile floors.
- Coat hooks have been added in the Day Use Lunch Room.
- We put a SALTO key reader on the outside of the Day Use Lunch Room to make it easier for owners to access it when here on Day Use.
- A third full-time Activities Coordinator is now available to assist owners and guests with booking both off-site and on-site activities. This will also allow us to offer more in-house activities. The extra revenue generated from the addition of the third Activities Coordinator will allow us to add this position without a net increase in expenses to the HOA.